Tough Conversations

Tough Conversations: by JoAn Majors
"I find that starting with the right question and attitude can change everything about the encounter and outcome. Four guidelines enable you—whether you are timid or brutally honest—to offer unpleasant information while showing integrity and empathy. Ask permission to coach. Starting with a question—and waiting for the answer—enables the other party to listen and participate at their rate of speed, and to choose to engage in the conversation. When you have an issue with a team member and need the person to listen and participate in actions that follow, you must engage them in the process. First, find something to compliment them on; then ask them for permission to coach."

To read the article, CLICK HERE and go to page 10.
Posted: 3/7/2011 11:18:13 AM by Administrator | with 0 comments


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Madeleine Norman
Administrative Coordinator, Corporate Services
Loyalist Training and Knowledge Centre

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Welcome to the LTKC blog!
This page is where I will be making weekly posts for your reading pleasure! Every week, I will be posting a quote, a word, a video and, of course, a short blog. Enjoy and be sure to leave comments!