Root Cause Analysis
Corrective and Preventive Action
This course is beneficial for managers, team leaders, team members, and anyone who conducts meetings or facilitates group problem solving teams.
Root Cause Analysis (RCA) is a process for finding the true causes of events, then identifying and implementing containment, corrective, and (preferably) preventive actions.
This process has significant value in helping you to respond to everything from customer complaints, process problems, and accident investigation.
In addition, the activity-based approach of the particular RCA model presented in this course does not limit itself to unfavourable events. The approach seeks to enhance the positive benefits of favourable results by identifying opportunities to maximize these benefits.
The Root Cause Analysis process applies to solving any problem, whether in the workplace or in the personal lives of the participants.
This workshop gives a common language and methodology to understanding the RCA process. This process is framed within two contexts:
- An overall problem solving/opportunity identification methodology. Consistent with a quality management approach based on Deming’s PDCA cycle and consistent with Ford’s 8D and Chrysler’s 7-step approach.
- An overall methodology based on prevention and error-proofing geared in the elimination of the 8 manufacturing wastes.
The ISO 9000 international standard as well as other broadly recognized standards such as QS-9000, ISO TS-16949, and ITIL require that organizations have a corrective and preventive action process in place that is used throughout the business. The Root Cause Analysis process is a critical key to running an effective business and enhancing processes related to the standards above.
In this course participants will learn a systematic process that leads to
the determination of various causes of events as well as the implementation and
validation of effective corrective and preventative actions.
The course includes:
- A Survey of Problem-solving Models with a focus on the Ford 8D Methodology
- PDCA
- Six Sigma DMAIC
- Apollo Root Cause analysis and other process-based approaches
- Theory of Constraints
- Kepner Tregoe ATS (Troubleshooting)
- Classic DOE
- Integrating the best of the “models”
- Defining the problem/opportunity
- The Proactive and Reactive Nature of Events:
- Defining: Tools for Getting to the essential nature of the problem/opportunity
- Forming Teams – Natural and qualified teams
- Data Collection and Measurement
- Data Gathering Tools
- Analysis
- The 5 Why Method
- Three Types of Causes
- Cause Chains
- Practical Problem Solving
- Dealing effectively with Problems
- More than one root cause
- The root cause is not within your control
- Generating Solutions
- Containment (interim solutions)
- Identification of potential causes
- Corrective and Preventative Action Types (Alternatives)
- Brainstorming
- Creative thinking (advantages and overcoming the difficulties)
- Exploring TRIZ (The advantages of a Systematic Inventive Thinking approach)
- Testing
- Selection of likely causes
- Implementation
- Developing implementation strategies
- Action planning
- Assessment
- Follow Up
- The difference between Verification and Validation
- Determining the effectiveness of the “fix”
- After Action Review (AAR)
- Reporting
- Formats
- Learning
- Back to AAR or Assessment
- Risk Management and it’s role in prevention and allocation of resources
- Risk Management Tools as preventative techniques
- Dealing effectively with Problems
Maximum Participants: 15
Methodology
To maximize learning/transfer and effectively build individual and team skills, four principles will continually guide training and coaching sessions:
- Each situation is unique; therefore each solution must also be unique. This means that each training solution will be customized to reflect the needs and characteristics of the training group. Training examples will be relevant and skills will be easily integrated into professional and personal situations. Immediate application of skills means greater chance of success and confidence in use.
- Training, when possible, should be delivered over a period of time to reinforce and support skill integration and to allow for continual customization, which will reflect the current issues and development progress of training members.
- Training will reflect and incorporate your philosophies and values. This will ensure that the training is not perceived as another “Flavour of the Month” but seen as a catalyst towards the overall organization objectives.
- Each session will be highly participative and provide a rich array of learning options that appeal to the full spectrum of learning styles i.e. video, role plays, action research, coaching, and implementation planning.
The Facilitator:
Sal Polletta – Leadership & Project Management
Sal is bilingual and has over thirteen years of experience in management and the past fifteen years in the field of consulting, facilitating, and teaching of adults.
He has worked with several educational institutions, training partners, multi-national organizations, and government departments in North America, Europe, and the Middle East.
Sal consults and trains on a variety of topics including project management, leadership, team building, and personal Development. He is a qualified lead auditor of the ISO 900, QS-9000, and ISO 14000 International Standards and is trained as a Six Sigma Black Belt. He has also completed the Canadian Securities Course and CFP Requirements and conducts workshops on Personal and Professional Financial Planning as well as Retirement Workshops with other qualified professionals.
His client list includes General Electric, Goodyear, Black & Decker, Heinz Foods, Canadian Forces Base Trenton (8 Wing), NORTEL, HRDC, CCRA, CCMD, RCMP and the Canadian Police College.
Contact Us. We’ll answer your questions and help you register.